Practice Administrator

Location: 8 King Street, Richmond, TW9 1ND (Hybrid working available following training) 

Hours: Monday-Friday, 10:00am-2:00pm (20 hours per week). Flexible hours are available and can be reviewed over time. 

Salary: £1,048 per month (gross) 

Contract: Minimum 12-month commitment | 3-month probation

About Re…root 

Re…root is a growing private psychotherapy practice looking for a friendly, organised and reliable Practice Administrator to support the day-to-day running of the practice. 

As the first point of contact for many clients, you’ll play an important role in helping people access therapy while supporting the smooth running of the practice.

Key Responsibilities 

• Be the first point of contact for prospective clients, responding to enquiries via phone, email and website. 
• Gather information from new clients to support therapist matching and arrange initial appointments. 
• Manage therapist diaries, appointment bookings, cancellations and waiting lists.
• Liaise with therapists and the Clinical Lead regarding referrals, availability and diary updates. 
• Maintain accurate client records and support general administration, including basic invoicing and payment administration.

About You 

We’re looking for someone who is: 

• Friendly, professional and compassionate. 
• Organised with excellent attention to detail. 
• A confident communicator, both verbally and in writing. 
• Comfortable using computers and online systems. 
• Reliable, proactive and able to manage multiple tasks. 

You don’t need extensive administrative experience. We welcome applications from psychology, counselling or psychotherapy students, recent graduates, or anyone with customer service or administrative experience who is interested in mental health.

What We Offer 

• A supportive and friendly team environment. 
• Opportunity to gain experience within a private psychotherapy practice.
• Close working with experienced psychotherapists and the Clinical Lead.
• Ongoing learning and professional development opportunities. 
• Hybrid working following initial training. 
• Flexible working hours may be available following successful completion of training, depending on the needs of the practice.